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Iwas fitted in faster than I expected on a Friday
easy to book, very friendly and helpful staff. Extra points for sending me a visual health check video of my car while up on a ramp. Also the wash and clean afterwards show that you do care for your clients car.
The servicing was carried as discussed with no 'nasty surprises.' The staff are all very pleasant and the charges, not outlandish.
For a two year full service the engine seems more louder
On this visit everything went smooth, booking in was on time, loan car ready, was updated during the day and car was ready on time.
Delay before being able to book car into service due to loan car avialbility.
Manager, Jonathan Robinson, is top class
Car sorted, in time, no surprises and pleasant and helpful person serving me
Compared to other car dealerships I've visited cooper BMW is probably the worst.
Because I was completely satisfied.
Great experience, from dealing with the documents to picking the new car up! Brilliant.
Very satisfied, even had car cleaned after having MOT
Could not fault anything. Although fault not showing I was reassured it was worth checking
Good service and well looked after by the staff.
Everything dealt with as explained with good communication
No change from the last survey.
Getting too expensive for the services required -- too much 'show' and glamour for work that can be done at smaller service stations / providers
Paying over £100 to rectify a software problem with the idrive system annoys me.
Because all the people were helpful
Yes i was given a courtesy car but i was not given updates , not once did anyone ring with an update as to what was happening , when i did phone the info i was given was nothing to do with us anymore BMW Germany dealing with the issue , j
Cooper Norwich arranged 50% discount with BMW for the repair of the gear selector
your staff made the experience - fantastic throughout
Thanks to everyone
I was advised in advance that my car was shortly to be in need of its first MOT. Having booked it in for this and it's service I was sent a reminder. The whole process was carried out in the dealership's usual very satisfactory way.
Very good service department
no problems at all
Single out Kyle for his factual guidance, owning the (warranty) issues and ordering ahead of discussion.
Service with Coopers BMW is always reliable and friendly
I had MOT on my 335 & it passed fine, but not totally happy about advisory on front discs just because they are rusted on out cm even though no wear on them!!!!
Very disappointed in the lack of response to my concerns . Every time I have requested a courtesy car as I live 25 miles away, there has never been one available!!! Amazingly poor record for three years.
MOT and car wash, supposed to take 1hr 30 mins. After about 2 hrs. I started asking if my car was ready ; "No, waiting for paperwork and wash". Eventually I was insistent as I noticed my car had sat out front for some time. 2hrs. 40 mins. after pushi
Kept informed Flexible collect times Disappointed that my tyre pressures weren't sorted so still have the alert despite a £300 bill
All very polite
The front brake pad service was done well but the warning was not reset and still reads 1600 to go after the job has been done.
I have dealt with Coopers ( previously Lind) for many years , they really have upped there game recently. I really felt they genuinely cared.
Work completed on time.
Very polite, prompt at service reception and keeping me advised on how the work was going, also if I needed to go to the close by shopping complexes they would have taken me and picked me up when the car was ready.
Good service and curtesy car provided
Would have given 5 stars but no Wi-fi while I waited - think there was a system fault.
Kept informed and punctual
Expainained what they had done to check the problem and offered a solution
Cost of an oil change
It was carried out with the usual efficiency I have come to expect
didn't find staff friendly. car was missold from cooper teeside.
I had to stand waiting in the reception area for some time - between 10 and 15 minutes - when dropping off and picking up my car. I think some seating for customers would be appreciated. No courtesy car was available for more than a month.
Cannot fault it, finished the car quicker than the time given but forgot to turn off the service warning light.
The Service Engineer was very prompt in finding the defect and giving assurance that the full service and component replacement will be completed for collection of the car at the end of the day.
Staff were very helpful after the first blip but still a large unexpected and additional cost to running the car
The staff made the entire process as simple as possible - from booking to arrival, providing alternative travel arrangements and collection/handover.
The service agent could have been more helpful, received a very good service and everything was explained in a clear and concise manner. Maybe it helped the agent had the same surname as me!! although we are not related
Long wait for warranty wheel photos and decision. However, Did fit me in to replace wheels and got me taxi so this was very good ., however offered me a car clean and valet but when collected at close of day they had not done this.
They looked at.the situation and quickly rectified any mechanical and technical issues and indeed more besides. The young lady arranged for a car to pick me up and take me back to my car and gave me the keys and was very polite, kind and professional
Great from start to finish
Have always dealt with them for service, and find them very helpful and very efficient and courteous
Everything completed as expected-as usual
Josh, in parts department, was very helpful.
Very good staff.
Organised, very helpful with no drama. Nothing is too much trouble all questions answered.
car cleaned afterwards
Every element of this experience was outstanding, thank you.
Hassle free process
Friendly staff who always kept me informed on progress.
There was happy with the way that my problem was sorted out
My only issue was the cost, I feel that the prices are too high.
Kept to timings and was returned cleaned
Great personal service as always.
Work was carried out according to the schedule. A taxi was provided to get me home and back to collect the car. Work carried out was explained to me.
Chris Yeomans is a great guy
Call centre staff are not knowledgeable so I prefer to speak to the garage direct. Staff at the showroom/garage are thankfully.
Very helpful and professional
The met the standard that I was expecting.
As above really plus receiving calls to keep me updated
As mentioned before the team at Cooper Norwich went above their call of duty to assist and sort my issues.
I had to cancel work appointments because the garage was short staffed and did not do the work on the day agreed. While these things happen, I should have been informed at the earliest opportunity so that I could make alternative arrangements
Everything was fine. I ended up sitting in the showroom for almost an hour waiting for a taxi that wasn't ordered for me. It's a small, trivial mistake, but I'd bring lying if I said it made me feel valued as a customer.
It's the attention to detail, I was offered a lift back home but ended waiting over an hour for the lift! Also car cleaning is very poor
Staff very polite and friendly a pleasure to deal with.
Rusty disk brake hubs could not be rectified under warranty, Video sent only showed the work not done , didn't show how the rear door rattle can be eliminated
Abbie was very polite, friendly and professional. Always greeted with a smile.
Initially told that I would be charged about £70 to have the oil level reduced - subsequently not charged.
The timing chain on my engine broke, BMW replaced the engine free of charge
Car left dirty and piece of trim missing from front passenger seat. Issue not resolved and reoccurring. I will not be using cooper again
Just a few minor things that if they could have been done differently, appreciate the daily operational constraints, may have made my experience better.
The patronising nature of the service staff to my wife was most unwelcome. To then try and intimate that further work was required over and above that necessary on top was the icing on the cake!
Because of the kindness and help shown to me. When the recall was being attended to my wife and I were driven into Norwich. When the repair was completed we were informed and a taxi was sent us to take us back to pick up the car.
Simple Mot but car was service washed which was nice
Work completed to a high standard
There where no problems for me to deal with.
Date sorted for mot and brake fluid change with no hassle and at a time that suited me.
Service and MOT completed without issue however the wash and valet could have been better.
Kept fully updated throughout the time that the vehicle was in their care and also did their best to avoid unnecessary expenditure.
not completely satisfied due to one thing, and its a v minor thing, they said they would clean my car wheels up after servicing and didnt. but no worries as they were v busy that day
Great service when buying and now through servicing too.
Pick up & deliver back to home. Video assessment of car.
Work was completed to spec, albeit took quite a long time
Short notice Cooper completed the repair to my car a day earlier than quoted.
Took over 2 hrs to do simple brake pad change. VERY expensive eg. Suggested £99 to unblock my windscreen washers-Terrible. On the plus side, helpful and courteous staff and refreshments whilst waiting.
Car collected, serviced and delivered back in the same day. Polite & friendly staff
Undivided attention given and friendly staff
Had to bring it back as wasn't done first time
Because of the wonderful level of service, and the helpful and always very pleasant people in the service. dept.
As above. Plus I have a problem with my new car already following multiple problems with my previous new BMW
I have had my car serviced twice and on both occasions I have had to book a long way in advance to ensure a courtesy car. There was no car allocated and none available and I ended up with a sales-rep car. also car not ready when promised 1.5hrs late
No complaints. Therefore top marks.
Excellent customer service and vehicle reliability
Service and updates carried out as agreed on time. Service department polite and professional.
All the work I was expecting to be done was done as expected .
Always receive a first rate customer service experience.
The EGR Cooler Safety recall was taken care of without an issue. A minor oil leak was also attended to along with a review of an Alloy wheel which was suffering from corrosion. The team at Cooper Norwich were friendly and knowledgeable
Service Advisor Abbie was excellent I unfortunately had an issue with the loan car where it got a puncture. So yet again had to bring it back.
Overall very good however it would've been a 5 but it took over 2.5 hours to change a tyre.
The cleaning of the vehicle was awful. The interior was hardly touched at all, just a quick wipe of the rubber mats. Before cleaning the exterior was just dusty. It looked worse when I got it back. Very disappointing.
Ease of booking process, quality of the service and the cost of it was in keeping of what was expected. Pleasant showroom with friendly staff.
Same as above...
Quick and easy
I have known Cooper Norwich for several years and even if there are new faces at the service or sales desk, I always feel well looked after and like a valued customer.
No loan cars available for when I needed work doing, it included an MOT so I couldn't wait until a car was available.
Courteous, knowledgeable, efficient...ticks all the boxes
As I have been telling the was a fault on the rear parking sensor from when I bought it and they told me there was not but this they have said there is and have to pay fo a diagnostic not very happy
Generally efficient, though service advisers are not technical & have to defer to a colleague for advice. Never phone or email back when requested.
Friendly personalised professional service at each visit.
No problems and good communication
Everything was done just not very quickly
Never a problem at Coopers, Norwich.
I think that 3 times to get a bumper repaired is more than enough , even then I highlighted fittings missing that hold it on, do I really think you may follow this up ?? Not
2 days after the car was serviced I had an emergency oil warning saying please top up a litre of oil immediately. Surely as the car was serviced by a BMW service department the oil level should have been checked?? & topped up under the service plan?
everything was good, impressed with video health check, only issue was that as my car is wrapped and agreed not to clean and offered an internal valet/hoover when I collected it hadn't been done
The service itself was fine but the car was washed afterwards, and was not dried properly therefore left dirty water marks all over it. I then had to get it cleaned and polished again at my local car wash
Nice place nice people nice coffee
As previous answer as I've only dealt with Cooper Norwich
Chris Barnes went out of his way to help up find the car we wanted and help us during the process.
Always a great experience at Coopers Norwich.
Good price with good friendly and helpful service.
Efficient, smooth process with good trade-in figure after negiotiation.
Car very late in delivery. still waiting!!
This is the sixth car I've bought from them so they must be doing something right
Jake the sales exec looked after me very well. There was some pressure to take the car before the end of August rather than wait until 1st Sep (although think pressure came from above rather than Jake himself) otherwise I would have given 5 stars.
Nothing to add.
Staff always polite and helpful. No hard sell. We never felt under pressure to make a decision.
Well looked after and salesman understood what I wanted without pushing me towards something I didn't want
I experienced excellent service from Christina Drabble from the beginning. Christina and the sales team was able to offer a very competitive price and responded to my emails in a timely manner, and gave me lots of updates during the sale.
Good selection of vehicles to choose from , delivery day was a good experience and staff were eager to please.
Efficient staff with prompt attention . Comprehensive explanation of vehicle choice all competed in a friendly manner with no sales pressure.
I got the service that I have come to expect which is impeccable, enough said.
From start to finish the customer service was exemplary and Chris took time to listen to what I was saying and from there tried to find me the car he thought would most suit my requirements
I have had BMW cars for the last few years and never had a problem. Coopers have been very helpful all the way..
Apart from the long wait of getting my car, i still find it hard to believe that the car is built in South Africa, but in saying all that, i am very pleased with my new car and i would recommend family and friends to purchase a BMW